AVP- Contact Centre Operations - (Emiratized Role)

The role is responsible for managing the day to day operations of assigned contact centre site. Supervising Team Managers to enhance customer service experience and satisfaction by ensuring efficient contact centre operations. The role is required to support the Operations Head in day-to-day operational needs.

Team Supervision (only for Team leaders and supervisors)
Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.
Provide on-the-job training and constructive feedback to assigned team to support their overall development.
Promote the organisations values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank.
or
Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate...