Vacancy Description
Key Responsibilities
- Collaborate with the Sales team to evaluate project feasibility, conduct product testing, assess solutions, and clarify customer requirements.
- Provide technical support during product testing, including handling customer inquiries and troubleshooting machine vision hardware and software issues.
- Collect and relay product and technical requirements to the R&D team, and follow up on customization projects.
- Manage after-sales RMA cases, including issue resolution and quality feedback analysis.
- Support overseas colleagues and customers through technical enablement, including preparing user guides, FAQs, and operation videos.
- Provide technical support for international exhibitions, including material coordination, system setup, debugging, and on-site assistance.
- Bachelor's degree or above in Automation, Mechatronics, Optoelectronics, or a related engineering field. <...
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