Asst Mgr Workforce - Planning

The Assistant WFM Manager is a junior manager who manages either planners or both planners and real time analysts. This person is responsible for managing and auditing staff plans across multiple sites and LOBs and support connectivity across and account or multiple accounts. The assistant manager will also be working hand in hand with the different stakeholders of the business to ensure alignment and smooth execution of the staff plans of the planners in the team. Driving utilization and productivity improvement thru constant touch base with the same stakeholders is critical.

Responsibilities

• Responsible for ensuring integrity and consistency of set WFM processes/procedures.
• Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
• Maintain confidentiality on information, objectives, and practices of the company and its clients
• Proactively drive...