Associate.Service Excellence.Medcare Management Office - Ansar Gallery

Your Role:

The Service Excellence Associate will be responsible for engaging with patients post their hospital interaction (Inpatient, Outpatient, and Emergency Room) after 72 hours of their visit. The role involves contacting patients through outbound calls, gathering feedback, understanding their needs, and empathizing with them based on their healthcare journey.

Your Responsibilities:

• Make high-volume outbound calls to patients (post 72 hours of IP, OP & ER visits).
• Collect patient feedback on hospital services, facilities, and care provided.
• Identify patient needs, concerns, and queries.
• Demonstrate empathy and active listening while addressing patient experiences.
• Document feedback accurately in the system for reporting and analysis.
• Ensure patient confidentiality and compliance with healthcare communication protocols.
• Support service recovery efforts in coordination with the Line m...