Vacancy Description
Overview
Associate Telecom Engineer is responsible for supporting Central Genesys cloud/telephony operations across IBEX Global contact centers. As a member of the CGC team, the engineer's duties include serving as the point of contact for all telephony inquiries or issues. The position involves administration, troubleshooting, and addressing day-to-day operational challenges while collaborating with relevant technical teams.
Responsibilities
- Assist in the configuration, setup and deployment of Genesys cloud contact center solution
- Acting as POC for daily telephony issues and concerns
- Supporting Telephony Operations as Tier-2 and Tier-3
- Troubleshooting day-to-day operational issues with respect to Genesys cloud and its integrated platforms
- Coordinating multiple tasks or problems with other teams globally
- Ensuring problem resolutions within SLA boundaries
- Performing Genesys cloud changes and admini...
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