Associate, Strategic Initiatives Business Analyst, Group Operations Capability Centre (GOCC), G[...]

Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resilience and standardization. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions.

• Support software development projects and initiatives to improve Contact Centre operations, employee journey and overall customer experience.
• Ensure smooth delivery of Contact Centre s...