Associate Product Support Analyst

**Overview**

The Product Support **Analyst** -1, is responsible for providing support to Epsilon's home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product. A working knowledge of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with a general understanding of java/.net, networking concepts, ITIL frame work, with stake holder communication and management experience.

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**Responsibilities**

+ Ability to understand the customer issue in its entirety, triage, analyze, troubleshoot and where possible assist in resolving customer issues.
+ Ability to associate priorities, risks with issues logged and actively escalate where required.
+ Ability to drive issues to closure th...