Associate Patient & Customer Experience Liaison

**Req Number** 192022

Job Description
Serves as liaison between care providers, patients and families. Maintains ongoing communication with patients and their families; responds to some of the comfort needs for patients. Assists patients and families in obtaining answers to questions that they may have; informs patients and families of available resources to help with their non-medical needs.

Job Responsibility

+ Maintains ongoing communication with patients and their families.
+ Makes periodic rounds of the waiting room, examination areas, lobby, treatment floors, emergency room etc. to check in with patients and/or families and assess satisfaction and comfort level.
+ Assists patients and families by obtaining answers to questions including non-clinical information on the status and causes of delays.
+ Provides directions to other areas of the hospital such as the cafeteria, public restrooms, chapel etc.
+ Provides general, public informatio...