Associate (or) Analyst, Customer Care Center - Voice Process 13103

Positions:15 Full Time

Experience

1 - 10 Year

Job description

POSITION SUMMARY:

The role supports customer servicing operations by handling borrower inquiries, maintaining accurate loan information, and resolving customer concerns within defined servicing frameworks. The individual ensures delivery of high-quality customer experience through effective communication, issue resolution, and adherence to service standards. The role contributes to operational efficiency, customer satisfaction, and compliance through informed decision-making and professional judgment.

JOB FUNCTION AND RESPONSIBILITIES:

Handle loan-related customer inquiries through servicing channels, ensuring accurate, relevant, and timely information is provided to borrowers in accordance with defined guidelines.

•             Evaluate customer interactions and update, amend, or maintain loan information in servicing systems, ensur...