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Associate, Operations Control Centre

SMRT Corporation Ltd

Singapore, Singapore, Singapore Full-time June 10, 2026
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Vacancy Description

Job Purpose


To provide prompt and service-oriented support to customers and driver-partners through real time monitoring, coordination and execution of transport operations.

Responsibilities


Operational & Communication Management

  • Handle inbound/outbound calls and respond to customers, vendors, stakeholders, management promptly across platforms (WhatsApp, Teams, Email).

  • Ensure accurate and timely updates in booking systems and maintain documentation for audits.

  • Communicate job details and instructions clearly to driver-partners, customers and stakeholders

  • Provide constructive feedback to improve operational workflows and participate in projects, including UAT.

    • Customer Service Excellence

  • Monitor and coordinate trip assignments effectively according to operational KPI

  • Manage bookings, amendments, cancellations, and special requests a...

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    Vacancy Details

    Location Singapore, Singapore
    Country Singapore
    Type Full-time
    Category Information and Record Clerks
    Posted June 10, 2026

    About SMRT Corporation Ltd

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    SMRT Corporation Ltd

    Singapore, Singapore

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