Associate Manager for Customer Service at Wesco

Drive excellence in customer service as an Associate Manager with Wesco in North America. Lead a skilled team, manage operations, and enhance service metrics for optimal customer satisfaction.

In this leadership role, you will oversee a motivated team to elevate customer service levels. Your responsibilities include managing order fulfillment, addressing customer feedback, and ensuring compliance with internal policies. This position requires a commitment to continuous improvement in service delivery and team development.

Key Responsibilities:
• Manage sales operational activities efficiently
• Lead a dedicated customer service team
• Monitor service metrics and implement improvements
• Collaborate on order management and quotations
• Ensure compliance with company policies and enhance customer satisfaction

Requirements:
• High School Degree required; Bachelor’s preferred
• Minimum 4 years in customer serv...