Associate - Insurance Policy Operation (Support HK Region - Mandarin Speaking)

About the Role

Process new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.

Job Responsibilities:

1) Core Responsibilities

• To process member enrolment for all customized policies.
• This includes member enrolment, termination and change with quality checking.
• To handle email correspondence between HK processing team and client within stipulated timeline to maintain client management.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

2) Administrative Procedure Review

• Assist in reviewing necessary documents and review procedures to enhance controls and efficiency
• On-time identification of errors, delays or any other problems, with subsequent...