Vacancy Description
Associate Engineer for Command Centre (Service Delivery & Ops) 1. Jeopardy & Appointment Management
- The Command Centre will monitor and address jeopardies with Controllers, Building Access, and Planners.
- Coordinate with Sales, Order Takers, and IT regarding untagged appointments.
- Controllers shall escape untagged appointments once they confirm a work order exists in ESOM but remains unlinked.
- The Command Centre will verify daily roll calls and broadcast updates to the respective contractor and Singtel controllers.
- Partner Sponsors (or their delegates) must follow up with staff to ensure data accuracy and mitigate no-show risks.
- Audit and resolve tagging discrepancies originated by Sales, SDE, or Order Takers.
- Proactively notify Account Managers and Sales teams regarding pending work orders for upcoming book...
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