Associate Director, Service Operations

Position Summary

Reporting to the Assistant Vice President of Student Center & Housing Operations, the Associate Director, Service Operations is a key member of the Housing Senior team. The Associate Director is responsible for the delivery of critical central services, both directly to student residents as well as to other parts of Campus Services and the University that are designed to support the delivery of superior housing services to students. The Associate Director has broad authority and accountability for providing services to students and staff within the department.

The Associate Director oversees service operations by providing centralized communication functions for work orders and other student needs, key control, and other security-related functions; develop and maintain programs which facilitate the Customer Service and Operational needs of the department. The Associate Director collaborates with the Senior Housing team in the management of departmen...