Associate Director - Infrastructure Service

Job Summary:

The Associate Director of Infrastructure Service Delivery is a senior leader responsible for the end-to-end delivery, performance, and continuous improvement of enterprise IT infrastructure services. This leader ensures that network, compute, storage, cloud, and end-user computing services are delivered reliably, securely, and at scale — aligned with business objectives and service level commitments.

Job Description:

• Service Delivery & Operations:
• Own the delivery of all infrastructure services (on-premises, cloud, hybrid) including servers, networking, storage, data centers, and workplace technology.
• Define and govern SLAs, OLAs, and KPIs; hold teams accountable to performance targets and continuous improvement.
• Lead major incident response, ensuring timely resolution, root cause analysis, and prevention of recurrence.
• Oversee ITSM processes — ...