Associate Director, HR User Experience & Service Delivery Manager

Position Overview:

The HR User Experience & Service Design Manager is responsible for designing, optimizing and continuously improving the end‑to‑end experiences that employees, people leaders and HR users encounter across HR services. This role ensures that HR processes, interactions, and technologies are intuitive, human‑centered, and aligned with the organization's desired employee experience. The role brings together human‑centered design, service design, and HR transformation principles to create HR experiences that are efficient, engaging, and “fit for purpose.

Reporting Relationships:

Reporting to: HR Technology Strategy and Architecture Lead

Direct reports: 0

Works closely with: HR Leadership, HR Centers of Excellence, Finance, Risk, Senior Business Leaders and Business Managers

Main Responsibilities and Accountabilities: