Associate Director

We are hiring for two Leadership mandate- Associate Director in Customer service BPO (Gurugram) and Associate Director in Travel Operations BPO (Jaipur)

1) Associate Director in Customer service operations

Experience

15+ Years

Industry

CRM | BPO | Call Center | ITES

Key Responsibilities

✔ Lead end-to-end BPO operations across multiple client accounts

✔ Drive operational excellence while ensuring SLA, KPI & quality compliance

✔ Build and manage strategic relationships with international clients

✔ Lead large cross-functional teams and develop future leaders

✔ Manage client escalations and ensure exceptional service delivery

✔ Drive process improvements, productivity, and operational efficiency

✔ Oversee budgeting, profitability, and cost optimization initiatives

✔ Ensure compliance with regulatory, contractual, and data security standards

✔ Lead cli...