Associate Director, Client Services

**Job Overview**

Leads a team of client service professionals responsible for delivering high-quality service and maximizing client value. This role partners closely with clients and internal teams to drive successful adoption of data and technology solutions. The position offers the opportunity to shape client engagement strategies, lead a high-performing team, and drive impactful outcomes in a dynamic environment.

**What You Will Do**

+ Lead, coach, and develop a high-performing client services team
+ Build strong relationships with clients and act as a trusted partner
+ Translate client needs into actionable solutions and service plans
+ Serve as an escalation point for complex client issues
+ Drive adoption of data and technology solutions across clients and teams
+ Monitor performance and service delivery metrics to ensure high-quality outcomes
+ Collaborate with cross-functional teams to deliver client success
+ Identify process imp...