Associate, Customer Service

About the Role

This role focuses on case management, coordination and problem‑solving, supporting both online and in‑store customer operations.

Responsibilities

• Handle customer enquiries, complaints, and requests via email, ticketing systems, calls, etc.
• Ensure timely and accurate case resolution within agreed service levels.
• Investigate issues and collaborate with cross‑functional departments.
• Escalate complex cases and follow through until closure.
• Identify recurring issues and support process improvement initiatives.
• Adhere to company policies, SOPs and service guidelines.
• Maintain confidentiality and proper documentation for all cases.

Requirements

• Diploma / Degree in Business Administration or a related field.
• Minimum 2 years of experience in customer service.
• Detail‑oriented with strong communication skills.
• Able to handle multiple cases...