Associate customer engineer

Purpose of the Job: Reporting to the Lead: Business Support, the successful incumbent is responsible for providing IT end-user support to internal and external users of company's ICT services. Key Performance Areas Attend IT incidents and requests. Setting up of users machines. Configure new equipment. Adopt proactive approach to prevent problems from arising. Ensure compliance to OHS when setting up. Escalate problems to Senior Officer: Technology Support where necessary. Provide Desktop Support Provide software and hardware configuration according to business requirements. Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems. Undertake maintenance and repairs on damaged and repairable hardware. Management of Multifunctional Devices and Scanners Establish connection and access to MFD and Scanners for all users. Identify problems; log calls with Service Desk and elevate matter...