Roles and Responsibilities
Key Responsibilities: -
One with 3-5 years of customer grievance handling experience Own and Manage Customer Complaints, follow up, tracking and resolution with pre-defined time and quality standards To Supervise & Handle customer escalation issues, maintaining TAT, sound customer communication, etc. Coordinated with internal and external stakeholders to provide speedy resolution and bring across customer delight Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution Accountable for External / Internal Audits for the Team Familiar with RBI, NCH portal for complaint reporting & resolution Aware of Internal Ombudsman Mechanism