Associate Cloud Support Analyst

Cloud Support Analyst

Overview

Location: Sao Paulo, Brazil
Work Arrangement: Hybrid – 5 days per week in office during training; 2–3 days per week once training is complete

Hyland is looking for a technically curious and customer-focused Cloud Support Analyst to join our team. In this role, you will be responsible for responding to and resolving customer requests for assistance with technical issues related to their solution. You'll troubleshoot issues, maintain ownership of customer cases, and ensure clear and consistent communication throughout the resolution process. If you thrive in a fast-paced environment and are passionate about delivering an exceptional customer experience, we'd love to hear from you.

Responsibilities

• Troubleshoot and resolve basic issues utilizing company systems, utilities, and support processes with assistance and direct oversight from team members.
• Provide regular and frequent communica...