Associate Analyst

This position is based in Mérida, Yucatán, México.
If you do not live in/around Merida, and are still interested in this position, relocation will be required within 60 days of accepting this position.
Verato will provide a relocation bonus of $42,500 MNX pesos to help with your move.About the PositionThe Associate Support Analyst serves as a key member of the Support Team providing technical support, data analysis, and issue resolution for Verato customers.
This Customer Experience role requires strong analytical and communication skills, a customer-first mindset, and the ability to collaborate across Support, Product, Engineering, and Sales teams to ensure customer success.Key ResponsibilitiesDeliver timely and effective support by responding to customer tickets, calls, and incidents while assessing priority and severity levels.Troubleshoot customer issues and collaborate with Customer Experience, Product, and Engineering teams to drive resolution.Analyze customer data...