Assitant Manager

Job DescriptionJoin our team as the expert you are now and create your future. We are looking for a Team Manager who will execute day-to-day activities, plan deliverables based on agent availability, and oversee all team members and their activities across client accounts. The role focuses on ensuring that the team meets the required SLAs in both production and quality of work. The manager will handle client escalations, participate in client calls and meetings, and ensure proper feedback is communicated to stakeholders. The role also involves initiating process improvement methods and best practices to drive team performance.Key Responsibilities- Oversee and drive team activities to ensure all client accounts meet SLAs and quality standards.- Identify issues and proactively plan for resolution, ensuring smooth client relations and performance.- Handle client escalations, participate in client calls, and attend status meetings as required.- Provide feedback and communicate effectively ...