Assistant Store Operations Manager, HSR at Hermès

This Full time on site position offers great opportunities for career growth.

• Back Office Customer Service Management
  • Management and follow-up of Customer Services
  • Contribute to your team’s effort in managing services to customers (customer contact and complaints handling, follow‑up in relevant store IT tools, etc.)
  • Ensure follow‑up for all customer services (customer requests, special and personalized orders, reservations and wishes, remote sales, Repair requests) by setting up follow‑up routines in the schedules of your team.
  • Be a real partner to sales team to optimize and simplify the back‑office follow‑up of those services
  • Performance follow‑up and continuous improvement on Customer Services
  • Be responsible for the business performance of all service‑related operations: Monitor conversion rates and average durations for re...