Assistant Shift Manager - Front Services

Wynn Al Marjan Island is currently seeking an Assistant Shift Manager for Front Services Bell & Valet to join the resort's hotel Front Services team.

Responsibilities

• Supervise bellmen, doormen, and valet staff during assigned shifts.
• Ensure timely and professional handling of guest luggage, transportation, and valet services.
• Monitor guest arrivals and departures, coordinating with the front desk and concierge teams.
• Provide hands‑on support during peak periods and VIP movements.
• Train and guide team members on service standards, safety procedures, and guest etiquette.
• Conduct shift briefings and ensure team readiness.
• Maintain cleanliness and organization of entrance and bell desk areas.
• Handle guest inquiries and service recovery with professionalism and discretion.
• Ensure qualitative Forbes Five Star standards are met.
• Assist in managing inventory of luggage tags, trolleys, a...