Vacancy Description
Responsibilities
- Oversee and manage the day‑to‑day operations of the hotels reservations department ensuring smooth and efficient processes.
- Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls minimizing loss of calls and ensuring a high level of conversion into bookings.
- Supervise and train reservations staff providing guidance support and ongoing performance feedback.
- Handle complex guest inquiries resolve issues and provide solutions to maximize guest satisfaction without loss in revenues.
- Ensure exceptional customer service by promptly responding to guest inquiries requests complaints and ensuring there is not loss of business.
- Collaborate with other hotel departments to ensure seamless guest experiences and effective communication.
- Maintain positive relationships with guests travel agents corporate clients and other stakeholders.
- Anticip...
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