Assistant Operations Manager — 24/7 IT Service Desk

Tech Mahindra seeks a proactive Assistant Operations Manager to lead the Service Desk in Jalan Tun Razak, Kuala Lumpur, managing day-to-day IT support operations in a 24/7 environment. You will drive KPI attainment, Incident/Problem/Change management adherence, and service delivery excellence with a strong focus on customer satisfaction.

The role requires 5–8 years in IT Service Desk/Operations with people leadership, expertise in ITIL processes, and experience with ITSM tools such as ServiceNow