Assistant manager training(group campaign)

As our new Assistant Training Manager, you will take a leadership role in the development and execution of training for a multi-client portfolio within our aviation-focused contact center. You will drive knowledge creation, transfer, and elevation, improving the overall training effectiveness and methodology. Your key responsibilities will include people and content development, learning and development (L&D), and ensuring the consistent achievement of training SLAs and audit compliance. You will also manage a team of multi-language Trainers and Assistant Managers to support effective training delivery.

Training Development & Delivery: Lead the development, implementation, and improvement of training programs for various clients. Oversee training schedules, resources, logistics, and constant liaison with HQ to ensure seamless delivery.