Assistant Manager

Job Title: Assistant Manager

Job Type: Full Time

Grade: F1

Function/Department: Operations

Reporting to: Manager-Operations

Pay Range: XXXXX

Role Description: In this role, you will play a pivotal role in managing and optimizing our collections operations, ensuring timely recovery of outstanding debts, and fostering a high-performance team environment.

Roles & Responsibilities

• Serve as a mediator, both indirectly and directly, between the client(s) and Firstsource.
• Achieve monthly client and internal targets while meeting all client-specific requirements.
• Stay informed about and communicate changes in regulations, policies, and procedures.
• Ensure the attainment of Client Quality metrics.
• Formulate action plans to align with department...