Assistant Manager, Quality Service Management, Operations & Tenancy Management

The Operations and Tenancy Management team is responsible for enhancing the competitiveness and operations of Changi Airport’s airside retail, F&B and services businesses. One of the key roles of the team includes driving Quality Service Management (QSM) for the retail, F&B and services outlets in Changi Airport. This is an integral part of our efforts to make Changi Airport a leading duty-free shopping and dining destination with excellence in operations and service.

We are looking for highly motivated individuals to join us in the team. You will work with our tenants and concession officers to drive customer service quality for their outlets in Changi Airport. You will be in-charge of developing and implementing initiatives to empower our tenants and their frontline team to deliver the best experience for our customers. This includes managing a Customer Relationship Management system, feedback and service incentives management, as well as organizing QSM events. You will als...