Assistant Manager, Premier Customer Service

Responsibilities

• To oversee daily operations in handling high‑net‑worth customers and uphold the overall customer service standard and customer experience.
• To ensure prompt resolution of escalated enquiries or complaints.
• To maintain and upkeep the service quality provided to all unit holders with adherence to the specified turnaround time.
• To analyse daily and monthly reports to improve service standards.
• To liaise with relevant departments in the enhancement of systems.
• To coordinate seminars, projects and members’ engagement activities.

Job Requirements

• Degree in any related field.
• At least 6‑8 years of working experience in customer service, preferably in the financial services industry.
• Minimum 3 years of experience in managing a team.
• Good problem‑solving skills.
• Excellent communication and service‑oriented attitude.