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Assistant Manager, Policy Services

Prudential plc

Hong Kong, Hong Kong, Hong Kong Full time July 11, 2026
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Vacancy Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities:

  • Lead the daily operations of Financial Team, including financial and billing-related policy servicing transactions, while fostering a strong customer-centric and service-oriented culture.
  • Ensure accurate and timely processing of policy servicing requests in compliance with company policies, operational procedures, regulatory requirements, and established service level agreements (SLAs).
  • Handle and resolve complex policy servicing cases and special requests from distrib...
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