Assistant Manager Optical Configuration

Job Responsibilities

• Configurations on PTN, OTN and DWMD devices
• Provisioning of advanced level support to team for Core Transmission
• Coordinating and implement new Core Transmission network entity provided that all relevant checks are performed.
• Network Optimization based on analysis of key performance parameters
• Performing health checks and ensure that routines for corrective and preventive maintenance are timely and precisely done
• Coordinating with vendor & regions for emergency situation handling and to ensure that emergency plan is referred before engaging the vendor
• Ensure Quick identification of outages and issues faced by customers and provisioning of real time extended technical support to resolve the issues at first escalation
• Manage & ensure premium support to corporate business team in customer complaint and experience management
• Ensure strong follow up on vendor escalation...