Assistant Manager, Hospitality & Sales

Visitor Center Management

· In conjunction with the Manager, lead and direct the activities of the Visitor Center team to achieve Hospitality/Direct Business priorities: brand experience, consumer acquisition, wine club conversion, profit generation, and customer satisfaction.

· Act as the primary counterpart to marketing to ensure we are delivering branded experiences, rich in storytelling and hold the highest standards in hospitality. This includes assisting in the launch of any new tasting or tour experiences in the Visitor Center.

· Provide necessary oversight of the team to ensure they stay consistent with brand messaging, experience expectations for each guest and their sales and club conversion targets.

· Support daily business functions, including floor management and opening and closing procedures.

· Respond to customer requests, suggestions, or complaints.

· Deeply understand business objectives and contribute to the idea generati...