Assistant Manager, Guest Service

About Us CapitaLand Group ( CapitaLand ) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Responsibilities Job Description You will: Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground Review and implement the standard operating procedures ( SOPs ) and corporate standard and guidelines, ensuring that the department adheres to them Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations Promote teamwork and quality service within the team and coordination with the other departments Manage the expenses of the department and prepare ...