Planning
Assist the regional Franchise Ops Manager in the regional customer retail capability improvementAssist the regional Franchise Ops Manager in the quarterly POS ST target formation Management
Monitor X & Y & Z store ST performance data by district and customer (X stores are HQ Retail Ops' responsibility, Y stores are regions' responsibility and Z stores are managed by the customer)
Store visits Pay regular visits to stores within the managed districtPay (combined) visits to selected stores (important or problematic stores)Give store performance assessment through RMS checklistCross cover the pre-designed items for other Franchise Ops functions (eg. VM maintenance)Conduct on site problem shooting through communicating with store manager and staffGive coach to the store staff where applicableEnsure the HQ & cr...