Assistant Manager - Digital Customers Platform

To ensure the stability, reliability, and continuity of production systems. This role is responsible for overseeing production service request setup, resolving complex production issues, and delivering accurate management reporting to support informed decision‑making. Through effective operational execution, the role enables timely delivery of platform enhancements and compliance initiatives while mitigating operational risks. Strong performance in this function is essential to maintaining customer experience, supporting digital transformation objectives, and upholding regulatory and operational standards. Key Responsibilities

• Managing end-to-end lifecyle of platform setup requests, ensuring all configurations are deployed within agreed Service Level Agreements (SLAs)
• Ensure requests are properly validated, approved, and implemented in accordance with operational and security standards
• Serve as point of contact for application related queries, p...