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Assistant Guest Services Mgr

Highgate

Villa Carolina, Carolina, Puerto Rico Full-time June 13, 2026
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Vacancy Description

Overview

The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities

  • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel 's.
  • Carry a cell phone at all times.
  • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel 's.
  • Develop employee morale and ensure training of Guest Services pe...

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    Vacancy Details

    Location Villa Carolina, Carolina
    Country Puerto Rico
    Type Full-time
    Category Information and Record Clerks
    Posted June 13, 2026

    About Highgate

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    Highgate

    Villa Carolina, Puerto Rico

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