Vacancy Description
Assistant Guest Experience Manager
The Assistant Guest Experience Manager supports the Guest Experience Manager in delivering exceptional, personalized service that reflects Four Seasons' commitment to luxury hospitality. This role oversees daily guest relations operations, ensures seamless service recovery, and works closely with front office and other hotel departments to create memorable guest experiences.
What You Will Do
- Support the Guest Experience Manager in overseeing the daily operations of the Guest Experience team.
- Deliver personalized and anticipatory service to ensure an exceptional guest experience throughout the guest journey.
- Handle guest inquiries, requests, complaints, and service recovery promptly, professionally, and empathetically.
- Monitor guest feedback from internal and external platforms, identify trends, and implement improvement initiatives.
- Coordinate with Front Office, Housekeeping, Food...
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