Vacancy Description
Job Description
Primary Responsibilities
VOICE OF THE GUEST
As the project leader, he/she should support GM to lead and grow all Guest Experience initiatives within the propertyFocuses on guest satisfaction when identifying business improvement opportunitiesRepresent the guests’ voice within the hotel; centralize and analyse all available guest feedback concerning hotel products and services (directly from guests and tools: VOG, Local Measure, Accor Customer Digital Card, ResaVision…)Encourage staff to invite guests to answer to the hotel guest satisfaction surveyFully master guest satisfaction tools to monitor and drive the Reputation Performance Score (RPS) as well as CompIndexManage responses to all guest feedback, as per AccorHotels’ recommendationShare guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedbacks (develop recognition of employees)
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Submit your application for Assistant Guest Experience Manager - Arabic Speaker/ Additional Language at Accor
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