Vacancy Description
Role Title
Assistant General Manager (AGM) – Business Process Services – Delivery Lead (FMCG and Retail)
Location: Mumbai
Role Purpose
The Business Process Services (BPS) Delivery Lead will be responsible for managing end-to-end delivery operations for multiple client accounts across business process services engagements. The role requires strong operational leadership, client management capability, process orientation, and the ability
to drive large teams while ensuring service excellence, SLA adherence, profitability, and customer satisfaction.
The individual will play a key role in scaling operations, improving delivery efficiency, strengthening governance, and driving continuous improvement initiatives across engagements.
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