Assistant General Manager (AGM) – Business Process Services – Delivery Lead

Role Title Assistant General Manager (AGM) Business Process Services Delivery Lead Location: Mumbai Role Purpose The Business Process Services (BPS) Delivery Lead will be responsible for managing end-to-end delivery operations for multiple client accounts across business process services engagements. The role requires strong operational leadership, client management capability, process orientation, and the ability to drive large teams while ensuring service excellence, SLA adherence, profitability, and customer satisfaction. The individual will play a key role in scaling operations, improving delivery efficiency, strengthening governance, and driving continuous improvement initiatives across engagements. Key Responsibilities Delivery & Operations Management Lead end-to-end delivery of Business Process Services engagements across multiple clients and locations. Ensure achievement of operational KPIs including SLA adherence, productivity, quality, turnaround time, and customer satisfac...