Assistant Front Office Manager

Requirements : Diploma or Degree in Hospitality or Hotel Management. 35 years of front office experience. At least 12 years in a supervisory capacity. Proficiency in hotel PMS systems (e.g. Opera). Point of Sale (POS) systems. Responsibilities : Operational Oversight Support and manage daily front office operations including reception, concierge, guest services, and switchboard. Ensure team adherence to SOPs and that check-in/check-out processes are efficient and accurate. Liaise with housekeeping and reservations to ensure room allocations, guest preferences, and special requests are fulfilled. Monitor lobby presence and actively support team members during peak times. Guest Experience Engage with guests proactively to ensure satisfaction, resolve complaints, and exceed expectations. Manage VIP arrivals and coordinate special welcome amenities or services. Supervise handling of early arrivals, late checkouts, and overbooking situations. Staff Supervision and Development Provide hands-...