Assistant Front Office Manager (Pre-Opening) - Conrad Kuala Lumpur

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check‑in and check‑out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards.

Responsibilities

• Lead daily front office operations: Overseeing activities, including guest service, registration, room inventory, and adherence to policies and standards.
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience.
• Support revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and re...