Assistant Front Office Manager - Kimpton Sawyer Hotel

SUMMARY:

As the Assistant Front Office Manager, you’ll be responsible for providing quality guest service within the guidelines specified by hotel management. You’ll lead all Front Office Operations (Front Desk, Bell, Door, and Night Audit) by setting and maintaining a high level of guest service. Providing support for the line staff, scheduling for all areas of Front Office, and training of all employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Oversee and supervise all duties performed by all Front Office employees.
• Create and post all employee schedules within the required time frame.
• Coach, counsel, and discipline employees when necessary, using proper documentation and techniques.
• Ensure that all employees are posted at their stations at the correct time, and that they complete their essential duties before their departure.
• Assist with all sick calls or tardiness by finding proper coverage, report to work and stay until proper coverage can...