Assistant Front Office Manager: Guest Experience Leader

Crowne Plaza Kuala Lumpur City Centre is seeking an Assistant Front Office Manager to oversee all front office operations, from guest registration and reservations to concierge and guest services, ensuring a warm, memorable experience for every guest.

You will lead, train and coach the front office team, manage staffing, budgeting and cost controls, respond to guest feedback, and maintain service standards across public areas and the lobby to drive guest satisfaction.