Vacancy Description
About the Role
The Assistant Front Office Manager oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.
What You Will Do
- Monitors the Arrival and Departure of Elite guests.
- Schedule the Front Desk Supervisors and Receptionists to provide maximum service to guests within budgeted guidelines.
- Train the Front Desk team and supervise them in the performance of their duties.
- Conduct performance evaluations and discipline employees when needed.
- Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc.
- Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively.
- Control room rate availability on full house nights to maximize occupancy and r...
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