Assistant Executive (Service Benefits)

Responsible for administering and addressing queries related to Compensations, Gratuity, Post‑Retirement Medical Benefits and Monthly Pension.

• Compute and process payments for compensation, gratuity and pension in accordance to stipulated policies and guidelines and ensure payments are made within the Service Level Agreement (SLA).
• Report KPI adherence timely.
• Perform activities related to Post‑Retirement Medical Benefits, such as claim verification, updating payment records, preparation of recovery letters and tracking of arrears.
• Respond to enquiries received via email and telephone.
• Prepare journal entries for transactions between ministries.
• Prepare supporting documents to support verification exercise and audit checks.
• Review and update Standard Operating Procedures (SOPs)/ Work Instructions (WIs)/ Checklists/ Frequently Asked Questions (...