Assistant Coach

Responsibilities

• Provide high-quality, tailored coaching to clients on behalf of coaches
• Execute end-to-end coaching tasks including deployment of templates and protocols
• Manage client inboxes daily to provide motivation and answer questions
• Ensure seamless integration with coach workflows and brand identities
• Adhere to SLAs for response times and proactive client reach-outs
• Manage the commercial lifecycle of clients including renewals and cancellations
• Identify and handle upsell opportunities
• Serve as first-line support for clients navigating the app

Requirements

• Must reside in Georgia, Indiana, North Carolina, Tennessee, Texas, or Utah
• Must be available to work weekends, nights, and holidays
• Deep passion for health and fitness
• Fluency in English
• High emotional intelligence and proactive problem-solving skills
• Meticulous organizati...